FAQS
How can l contact Blone?
You can email us at inlopghopblone.com where our customer service team will behappy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong kong.
Canl change or cancel my order?
As we aim to process orders as lagt as possible, you mugt reguest any
changes/cancellations within l2 hours of ordering, All reguests after this time will be
denied, Your order can be relurned lor a full relund alter it is received.
What payment methods do you accept?
We accept all major credit cards (ViSA, Mastercard, AMEX) and PayPal payments
When will my order be processed?
All orders are handled and shipped out from our warehouse, Please allow extra timelor your order to be processed during holidays and sale seasons. We process ordersbetween Monday and Friday.
Orders will be processed within l-3 business days from the order date and shippedthe next day alter the processing day, Please note that we don't ship on weekends
How long will it take to receive my order?
Due to hiah demand, orders may take between 2-4 weeks to arrive.
What if i don't receive my order?
lf you don't receive your order within 30 days after shipping, you are eligible for a full
refund.
Will l be charged with cugtoms and taxes?
The prices displayed on our site are tax free in CAD Dollars, which means you maybe liable to pay lor duties and taxes once you receive your order. lmport taxes,duties and related customs lees may be charged once your order arrives to its finadestination, which are determined by your local customs oflice. Payment ol thesecharges and taxes are your responsibility and will not be covered by us. We are notrespongible lor delays caused by the customs department in your country. Forlurther details ol charges, please conlact your local customs ollice
How do l return an item?
Please contact us at infogshopblone.com
What if the item(s)lreceived are delective/incorrect/damaged?
Please contact us il you have received merchandise that is incorrect, missingand/or delective. Please include your order number, photographs ol the item(s) and
all related relerences upon receiving your package. We wil do our very best to
resolve vour case as soon as possible.
When will l receive my refund?
All relunds will be credited to your original form ol payment. if you paid by credit ordebit card, refunds will be sent to the card-issuing bank within 7-10 business days olreceipt ol the returned item or cancellation request, Please contact the card-issuingbank with guestions about when the credit will be posted to your account
if you haven't received a credit lor your return yet, here's what to do: Contact thebank/credit card company, lt may take some time before the refund is posted toyour account.